GrillStuff Policies

SHIPPING COSTS

We ship most orders via Fed-Ex ground. Orders usually SHIP in 2-5 business days. We are unable to ship International orders at this time. Orders shipped to Alaska and Hawaii will include an additional $25 charge. Products cannot be shipped outside the continental US at this time, including APO addresses. Shipping charges are figured by the following shipping table:

FOR A LIMITED TIME: FREE SHIPPING ON MOST PRODUCTS & ALL ORDERS OVER $99 in the continental US.

TOTAL ORDER SHIPPING
$0 to 98.99 $7.95
$99.00 and UP FREE!

We offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly. If you are interested in expedited shipping, please call our customer service department at 1-866-781-0997.

RETURNS AND EXCHANGES

To return or exchange an item, you must call customer service at 1-866-781-0997 to receive a Return Authorization. All returns without an Return Authorization will be refused. When you call, the customer service representative will give you further instructions on how to return your item. All returned items must be returned in their original packaging and in original, unused and resalable condition.

Items returned 30 days from receipt of merchandise will receive 100% money back. After 30 days, items that are returned will be subject to a 15% restocking fee. After 90 days, returns will be refused and Return Authorizations will not be given.

Exchanges will be given for "like-items" only. An example of a like-item exchange would be an exchange for the same product in a different size or color. For exchanges, the best and fastest way to receive your exchanged items is to return your original item for refund as stated above and then place a new order for your new items. If instead you choose to wait until your exchange is processed for your new order to be placed, then please be aware that exchanges may take up to three weeks to get processed.

CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL ALSO BE CHARGED 15% RESTOCKING FEE AND WILL BE CREDITED LESS SHIPPING FEES.

All items requiring manufacturer's warranty repair or replacement must be handled directly through the individual manufacturer and should not be returned to SafeRacer. Please contact us if you need information on manufacturer's address or phone number.

By placing an order on this website, you are agreeing to our Returns and Exchanges policy.

TAX

Orders from the state of Arkansas are subject to a 9.25% sales tax and Missouri are subject to a 5.1% sales tax.

States other than Arkansas and Missouri: no sales tax.

PAYMENT METHODS

We accept the following forms of payment for your order:

Visa, MasterCard, Discover, American Express, Google Checkout, and PayPal.

ALL PRICES ARE IN US DOLLARS - WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS

CONTACT INFORMATION

GrillStuff
11633 Iris Rd.
Neosho, MO 64850
info@grillstuff.com

MISSION STATEMENT

GrillStuff is dedicated to giving our thousands of customers the best possible service when they order their products over the Internet. This includes safe and secure processing of your sensitive credit card information using the highest data encryption available today, fast processing of your order - usually within 48 hours.

Order by Phone: 1-866-781-0997
Free Shipping in continental USA on orders over $99